How Realz Protects Your Personal and Payment Data
What we collect for your AUD account, why identity checks matter for PayID, POLi, card and crypto payments, and how your information is kept safe.
Realz Privacy Policy
Last updated: September 6, 2026
This page sets out, in plain language, what personal and financial data Realz collects when you open an AUD account, why we ask for identity documents before certain withdrawals, and how that information is stored and used.
What Information We Collect
When you register at Realz you give us basic account details: full name, date of birth, email, mobile number and a residential address. Once you start playing with real AUD, we also hold a record of your deposits, withdrawals, bonus activity and game history. This is standard for any AUD-based online casino operating for the Australian market and it lets us run your account accurately, apply the correct promotions, and answer support queries without delay.
- Registration details: name, date of birth, contact information, country of residence
- Account activity: deposits, withdrawals, wagers, bonus wallet movements
- Device and session data: IP address, browser type, approximate location, login times
- Verification documents: photo ID, proof of address, and payment method ownership proof when requested
Why We Verify Your Identity
Identity checks, often called KYC, happen before a first withdrawal or when account activity looks unusual. This protects you from someone else accessing your funds, and it stops the account of a minor from being used, which matters since play at Realz is restricted to people 18 years and older. We may ask for a driver's licence or passport, a recent utility bill, or a screenshot of the card or crypto wallet used for a deposit. Verification is normally a one-off step per payment method, not a recurring hurdle.
- Confirms you are 18 or over, in line with Australian gambling rules
- Matches the name on your account to the name on the payment method
- Reduces the risk of fraud, chargebacks and shared or fake accounts
- Speeds up future withdrawals once your profile is fully verified
AUD Account Data and Payment Records
Because Realz accounts run in AUD, every transaction is logged in Australian dollars with a timestamp, method, and reference number. This record is what our support team checks if a PayID transfer or POLi payment appears delayed on your end. We do not store your full card number or bank login details ourselves. Card processing is handled through payment providers that meet industry security standards, and crypto transactions are recorded on the relevant public blockchain, which we reference but do not control.
| Method | Data captured | Purpose |
|---|---|---|
| PayID | Linked phone/email identifier, transfer reference | Instant deposit and withdrawal matching |
| POLi | Bank confirmation reference | Deposit verification |
| Visa / Mastercard | Last four digits, expiry, approval code | Chargeback and fraud checks |
| Bitcoin, Ethereum, Tether | Wallet address, transaction hash | Confirming deposit and withdrawal on-chain |
| Bank Transfer | Account name, BSB reference number | Manual withdrawal processing |
How We Protect Your Data
Account and payment data is encrypted in transit and access is limited to staff who need it to process withdrawals, resolve support tickets or run fraud checks. We do not sell player data to marketing companies outside our own promotional emails, which you can opt out of at any time from your account settings. Passwords are stored using one-way hashing, meaning nobody at Realz, including support staff, can see your actual password.
Who We Share Data With
We share data only where it's needed to run your account or meet a legal obligation: payment processors handling your PayID, POLi, card or crypto transaction, identity verification providers during a KYC check, and, if required, the relevant Australian authority such as ACMA when a formal request is made under applicable law. If a player discloses a gambling problem, we may point them to Gambling Help Online, but we do not share personal account data with support services without your consent unless the law requires it.
Your Rights Over Your Data
You can ask to see what personal data we hold on your account, request a correction if something is wrong, or ask us to close your account and delete data that we are not required to retain for financial record-keeping. Some transaction records must be kept for a period after account closure to meet audit and anti-fraud obligations, and we'll tell you the retention period if you ask support directly.
- Request a copy of your stored account data
- Ask us to correct inaccurate details
- Close your account and request deletion where legally possible
- Opt out of marketing emails and SMS at any time
Related Pages
For the payment methods referenced above, see Payments. For the account rules that sit alongside this policy, read our Terms and Conditions. If you want details on how bonus wagering ties into your account activity, check Bonus. Ready to open an AUD account? Head to Register.