The Rules Behind Every Realz Account

Who Can Open an Account

A Realz account is for individuals aged 18 or over who are located in a jurisdiction where online casino play is permitted. Australian players are our core audience, and we expect the details supplied at registration, name, date of birth, residential address and contact information, to match a valid government-issued ID. One account per person, per household internet connection and per verified identity. Duplicate accounts, including those opened to claim a second welcome offer, may be closed and any balance forfeited.

We reserve the right to ask for additional information at any point, not only at withdrawal. This is standard practice across regulated and self-regulated gambling markets, and it protects both the player and the operator from fraud.

AUD Accounts and Balances

Every Realz account for Australian players is denominated in AUD by default. Deposits made through PayID, POLi, Visa or Mastercard are converted where necessary at the rate applied by the payment provider, not by us. If you deposit using Bitcoin, Ethereum or Tether, your AUD balance is calculated at the exchange rate live at the time funds are credited, and that rate can move before a withdrawal is processed. We do not guarantee a fixed AUD value for crypto deposits held over time.

Wagering, bonus conversion and withdrawal limits are all expressed in AUD in your account dashboard. If a promotion is advertised in a different currency for marketing purposes, the AUD figure applied to your account is the one that governs the offer.

Bonus and Promotion Conditions

The Realz welcome package and any free spins on selected pokies are subject to the specific terms published on the offer at the time you claim it, including minimum deposit, wagering multiple, maximum bet while a bonus is active, and expiry date. T&Cs apply to every bonus mention on this site and on the offer page itself. Bonus funds and free spin winnings are typically credited separately from your real-money balance until wagering requirements are cleared.

We may withhold or adjust bonus winnings where we find evidence of bonus abuse, including but not limited to low-variance betting patterns designed purely to clear wagering requirements without genuine play.

Verification and Withdrawals

Before a first withdrawal is paid, we verify identity and payment method ownership. This typically means a copy of photo ID and, where a card or bank account was used to deposit, confirmation that the same method is used to withdraw. PayID withdrawals are generally the fastest route for AU players once verification is complete. Crypto withdrawals are paid to the same wallet address that funded the deposit unless you have a verified reason to change it.

Withdrawal requests are processed during Australian business hours. Processing times vary by method: PayID and POLi-linked bank transfers tend to clear faster than card refunds, and crypto withdrawals depend on network conditions outside our control.

Fair Play and Account Restrictions

All games on Realz run on random number generation audited by the respective providers, including Pragmatic Play, Evolution and Nolimit City. We do not alter game outcomes. In return, we ask players not to use bots, scripts, or collusion at live dealer tables, and not to exploit software errors for gain. Accounts found doing so may be suspended pending investigation.

We support responsible play. If gambling stops being fun, Gambling Help Online (1800 858 858, https://www.gamblinghelponline.org.au/) is a free, confidential service for Australians, and our own responsible gaming tools let you set deposit limits, cool-off periods or a full self-exclusion.

Changes to These Terms

We may update these terms as products, payment rails or regulatory expectations change in the AU market. Material changes will be flagged on this page or by direct notice to your account. Continued use of your account after an update means you accept the revised terms.

Related Pages

• Bonus - full welcome package terms and current offer details
• Payments - deposit and withdrawal methods, including PayID and crypto
• Responsible Gaming - limits, self-exclusion and support links
• Register - open a Realz account